Refund Policy

Last Updated: October 13, 2026

At TravelMozo (https://travelmozo.com/), we provide travel-related information and connect visitors with independent third-party travel service providers. This Refund Policy explains how refund requests relating to airline tickets, travel bookings, and third-party services should be handled.

1. TravelMozo Does Not Directly Sell Airline Tickets

TravelMozo is an independent travel information and referral website. We do not directly issue airline tickets or operate the airlines and third-party booking services that may be referenced on our website.

The telephone number displayed on TravelMozo connects callers to an independent third-party service provider. Any reservation, ticket purchase, or other travel transaction arranged through that provider is subject to the terms of the company handling the transaction and the applicable airline’s policies.

TravelMozo does not independently collect or process payments for third-party flight bookings unless expressly stated otherwise for a particular service.

2. Refunds for Airline Tickets and Travel Bookings

If you purchased an airline ticket or travel service through a third-party provider, your refund eligibility will generally depend on:

  • The airline’s fare rules and cancellation policy.

  • The terms and conditions of the booking provider.

  • Whether the ticket is refundable, non-refundable, or partially refundable.

  • Whether the airline or provider cancels or materially changes the service.

  • Applicable consumer protection laws and other legal requirements.

To request a refund, contact the company that issued your booking confirmation or received your payment. You may also contact the airline directly to verify your ticket status and applicable refund options.

TravelMozo cannot guarantee that a refund will be approved or that a third-party provider will process it within a particular period.

3. Cancellation Charges and Service Fees

Airline cancellation charges, booking service fees, and other administrative fees may apply, depending on the transaction and the applicable terms.

Before confirming a booking, ask the provider to explain:

  • Whether the ticket is refundable.

  • The applicable cancellation or change charges.

  • Whether any booking or service fee is refundable.

  • Whether a refund will be issued to the original payment method.

  • The estimated processing time and any required documentation.

Refundability may differ between the airline’s ticket price and a separate service fee charged by a booking provider. The relevant terms and applicable law will determine what can be refunded.

4. Non-Refundable Tickets

Some tickets and promotional fares are sold subject to non-refundable conditions.

If you purchase a non-refundable ticket and later decide not to travel, a refund may not be available, except where the airline’s policies or applicable law provide otherwise.

Even where the ticket price is non-refundable, you should ask the airline or booking provider whether any taxes, unused charges, credits, or other amounts may be recoverable.

Always review the fare conditions before authorizing payment.

5. Airline-Cancelled Flights and Schedule Changes

If an airline cancels a flight or changes your itinerary, contact the airline or the provider responsible for your booking to understand the available options.

Depending on the circumstances and applicable rules, options may include a refund, rebooking, travel credit, or another remedy.

The available remedy depends on the airline’s policy, the type of booking, the reason for the disruption, and applicable law.

TravelMozo does not independently decide or guarantee the outcome of these requests.

6. Refunds for Payments Made to Third-Party Providers

If you paid a third-party booking company or service provider, that company is generally responsible for handling the refund request and returning eligible amounts.

To help resolve your request, keep copies of:

  • Your booking confirmation and ticket number.

  • Your payment receipt or transaction reference.

  • Your cancellation confirmation, if applicable.

  • Any written communication with the airline or booking provider.

Contact the payment recipient using its official contact details and follow its refund procedure.

If you believe a payment was unauthorized or incorrectly charged, contact your payment provider or bank promptly and follow its dispute process.

7. Service Fees and Telephone Assistance

The independent third-party service provider reached through the telephone number displayed on TravelMozo may apply separate booking, assistance, or administrative fees.

Any refund of such fees is subject to the terms disclosed by that provider at the time of the transaction and applicable law.

TravelMozo does not set, collect, or guarantee refunds of fees charged directly by an independent provider unless expressly stated otherwise.

Before authorizing a transaction, confirm the provider’s identity, the amount payable, the purpose of each fee, and the applicable refund conditions.

8. Refund Processing Times

Refund processing times vary according to the airline, booking provider, payment method, financial institution, and nature of the request.

The company responsible for your booking or payment should provide the most accurate information about the status and expected timing of your refund.

TravelMozo cannot guarantee a specific processing time for refunds handled by third parties.

9. Refund Requests Relating to TravelMozo

TravelMozo does not directly sell airline tickets or collect booking payments through the third-party telephone service described on this website. Accordingly, refund requests for ticket purchases, airline services, or third-party booking fees should be directed to the company that accepted the payment.

If you believe a payment was made directly to TravelMozo for a separate service, contact us through the contact details published on our website and provide the relevant transaction information so the matter can be reviewed.

Do not include passwords, full payment card details, or other sensitive authentication information in your initial inquiry.

10. No Guarantee of Refund Approval

Publishing this Refund Policy does not create a guarantee that any ticket, fee, booking, or travel service is refundable.

Each request is assessed under the terms applicable to the transaction and any mandatory legal rights.

Nothing in this policy is intended to remove or restrict consumer rights that cannot lawfully be excluded or limited.

11. Third-Party Terms and Policies

Airlines and independent travel service providers may have their own refund, cancellation, payment, and customer service policies.

Those policies may apply to your transaction in addition to applicable law. Please review the relevant terms before booking and retain your confirmation and payment records.

For more information about third-party services and telephone assistance, please review our Disclaimer and Terms & Conditions.

12. Contact Information

For general information about TravelMozo, visit:

Website: https://travelmozo.com/

Email: [email protected]

The telephone number displayed on TravelMozo connects callers to an independent third-party service provider. It should not be treated as a direct TravelMozo refund department or as a guarantee that TravelMozo can process or approve a refund.

For a refund relating to an existing reservation, contact the company that issued your ticket or received your payment.

13. Updates to This Policy

We may update this Refund Policy from time to time. Changes will be published on this page with a revised “Last Updated” date.